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1. Returns and Refunds
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item(s) within [X] days of receiving your order for a full refund, exchange, or store credit.
2. Eligibility Criteria for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Return Process
To initiate a return, please follow these steps:
a. [Provide detailed instructions on how customers can contact you to initiate a return, including any necessary information they should provide.]
b. [Specify the address or location where customers should send the returned items.]
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item).
5. Refund Process
Refunds will be processed within [X] days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
6. Exchanges
If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund.
8. Non-Returnable Items
Certain items are non-returnable, including [list any specific items or categories that cannot be returned].
9. Changes to This Policy
We reserve the right to update or modify this return policy at any time without prior notice.
10. Contact Information
If you have any questions about our return policy, please contact us at [provide contact information].